At MarmorKrafts, we believe in 100% Customer Satisfaction. We aim to deliver the highest quality products to our esteemed customers; however, we also understand that certain factors require you to exchange or return your product(s), and we’re here to help you in doing that.
Conditions for Return:
Please note that the color and texture of the actual product may differ slightly from the pictures due to differences in screen resolution and the natural veining patterns of the marble product. Moreover, sometimes the lighting of the photograph slightly brightens or alters the shade of the marble.
Our esteemed customers can request refunds by sending an email to info@marmorkrafts.com. Before initiating the return process, kindly go through our refund guidelines:
When we receive the product at our Fulfillment Center, we will duly inspect it and within 48 hours of receiving, we shall initiate the refund process.
Note: The actual refund process could take an additional 3 – 6 business days depending on the policies of your financial institutions.
To process your refund, we will need your order number, photos of the item, and any other information about the product(s) that may help us understand the potential defect.
Product(s) would ship to our US warehouse only. Please contact us at info@marmorkrafts.com to confirm the location for sending your product back.
MarmorKrafts does not provide pre-paid return labels to customers who want to return the products. If the customer had asked for a pre-paid return label, then the charges of the label will be deducted from the refund amount.
